Terms and Condition

Last Updated: 17 August 2025

Welcome to Pillowowl. By accessing or using our website www.pillowowl.com, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. General

These Terms apply to all visitors, users, and customers of Pillowowl. By using our website, you agree to abide by them fully.

2. Products & Descriptions

We aim to provide accurate product descriptions and images. However, slight variations in color, size, or texture may occur due to screen differences or manufacturing processes. Availability of products is subject to stock.

3. Pricing

  • All prices are listed in INR (₹) and include applicable taxes.

  • Prices may be updated or modified without prior notice.

  • Discounts or offers are valid only during the specified time frame.

4. Orders & Confirmation

  • You will receive an email confirmation once your order is successfully placed.

  • Orders may be canceled by us in case of payment issues, stock unavailability, or suspected fraudulent activity.

5. Shipping

  • Delivery is available across India.

  • Estimated shipping time: 3–5 business days.

  • International shipping is not available at this time.

6. Return & Refund Policy

  • Return period: 10 days from the date of delivery.

  • Refunds are not provided; only exchanges are allowed.

  • Products must be unused, in original packaging, and accompanied by proof of purchase.

  • An unboxing video and images are mandatory to process return requests.

7. Order Cancellation

  • Orders may be canceled within the same day of placement by contacting our support team.

8. Intellectual Property

All website content, including product images, graphics, text, designs, and logos, are the exclusive property of Pillowowl. Unauthorized reproduction or use is strictly prohibited.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

10. Governing Law

These Terms shall be governed by the laws of India. Any disputes will fall under the jurisdiction of the courts in Dehradun, Uttarakhand, India.

11. Contact Us

📍 Business Location: 504 A, 6th Floor, Tower D, Pacific Hills, 248001 Dehradun, Uttarakhand, India
📧 Email: care.pillowowl@gmail.com
🌐 Website: www.pillowowl.com